Chownow Vs Doordash: A Comprehensive Comparison Guide

Chownow is a white-label online ordering system that food businesses can use to manage their online orders. Doordash is an online food ordering and delivery platform that connects customers to local restaurants.

Both platforms offer distinct benefits and drawbacks, making it essential to compare them before determining which one is the best fit for your business. Chownow is ideal for businesses that want to maintain their brand identity while offering an online ordering system.

Doordash is better suited for businesses that want to attract new customers and expand their reach through delivery services. In this article, we will compare chownow vs. doordash, highlighting their features, pricing, and overall usefulness for small and large businesses.

Chownow Vs Doordash: A Comprehensive Comparison Guide.


Commission Fees And Pricing

Chownow and doordash are two big players in the food delivery industry. Commission fees and pricing are two major factors that set them apart. Chownow charges a flat monthly fee, whereas doordash follows a commission-based model. Comparing the commission fees shows that chownow is cheaper than doordash.

However, doordash’s pricing model is more flexible and cost-effective for smaller businesses. Hidden costs and fees, such as delivery fees and menu integration, also need to be considered. In terms of pricing, each platform has its advantages and drawbacks. So, it’s recommended that business owners should carefully assess both before making a decision.

Order Fulfillment And Delivery

Order fulfillment and delivery are crucial aspects of the online food ordering experience on chownow and doordash. The two platforms adopt different approaches to processing orders, with chownow allowing restaurants to operate their own delivery services, while doordash provides independent delivery drivers.

Both platforms offer a range of delivery options, including standard, fast, or scheduled deliveries depending on the user’s preference. Moreover, chownow and doordash users can track their orders in real-time for increased convenience. When it comes to delivery times and reliability, doordash tends to have a shorter wait period and a more impressive track record for timely deliveries.

Overall, the decision on which platform to choose ultimately depends on individual preferences.

Customization And Control

Customization and control are key elements in running a successful restaurant business. Both chownow and doordash strive to provide their clients with a myriad of customizable options. Chownow offers menu customization and branding options that allow restaurant owners to tailor their online presence to their specific brand.

Doordash, on the other hand, provides restaurant owners with the ability to control menu items and pricing. This level of control ensures that the restaurant owner maintains control over the presentation of their business. While both options offer different customization tools, doordash grants restaurant owners a higher degree of control.

Additionally, this level of control can be instrumental in setting your business apart in the highly competitive food industry.

Marketing And Visibility

Chownow and doordash are two popular online food ordering platforms that offer restaurant marketing services. Chownow solely focuses on restaurant marketing and offers various tools like website and mobile app ordering, social media marketing, and email campaigns. On the other hand, doordash provides restaurant marketing as an add-on service and offers options like commission-based ads, sponsored listings, and email marketing campaigns.

Both platforms work towards making restaurants visible to customers by exposing them to millions of potential customers in their database. However, chownow boasts of its brand’s exclusivity and appeal to customers, whereas doordash may have wider visibility but not necessarily exclusive.

Ultimately, choosing between chownow and doordash depends on restaurant owners’ preferences and budget allocation for marketing efforts.

Frequently Asked Questions Of Chownow Vs Doordash

How Do Chownow And Doordash Compare In Terms Of Pricing?

Chownow and doordash have different pricing models. Chownow charges a monthly fee depending on the plan you choose, while doordash charges a commission on each order you receive. Chownow’s plans start at $99 per month, and doordash’s commission ranges from 10% to 30%.

Which Platform Offers More Customization Options- Chownow Or Doordash?

Chownow is known for providing more customization options, allowing restaurants to create fully branded online ordering systems. On the other hand, doordash is mainly a delivery service platform, and while it does offer some customization options, it is not as extensive as chownow’s.

Is It Easy To Set Up And Use Chownow And Doordash?

Both chownow and doordash are relatively easy to set up and use. Chownow offers a simple dashboard that allows restaurants to set up online ordering quickly, while doordash provides training to help restaurants get started. However, restaurants may need to put in some effort to get the most out of either platform.

Which Platform Has Better Customer Support?

Chownow and doordash both have customer support options, but chownow has a reputation for providing better customer service. Chownow has a dedicated account manager for each restaurant, and they offer phone, email, and live chat support during regular business hours.

Doordash also provides support via phone, email, and in-app chat, but the quality of support may vary.

Is Doordash Or Chownow Better For Marketing And Promoting My Restaurant?

Chownow offers options for promoting restaurants within its online ordering platform. This includes branded email marketing and pop-up ads to help drive sales. Doordash offers a range of marketing options, including in-app promotions and targeted ads, but they may be more geared towards increasing order volume rather than promoting specific restaurants.

Ultimately, the best platform for marketing and promotion will depend on your restaurant’s unique needs.


Based on our analysis and comparison, it is evident that chownow and doordash both offer unique features and benefits to users. Chownow is best suited for restaurants and businesses that want to customize their online ordering system and save money on commissions, while doordash provides broader coverage and a larger customer base.

Ultimately, the decision between the two may depend on the specific needs and preferences of the business. It is important to consider factors such as pricing, features, and customer support when choosing between chownow and doordash. Both platforms have their advantages and disadvantages, and it’s important to carefully evaluate these before making a decision.

Regardless of which platform a business chooses, they can rest assured that they will be able to reach a wider audience and streamline their online ordering process, ultimately leading to increased revenue and customer satisfaction.

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